At Shoptonyg.com, we want you to be satisfied with your purchase. Contact support@shoptonygcom.com for help with returns, replacements, cancellations, or refunds.
You may request a return within 30 days after receiving your item. If the last day falls on a weekend or public holiday, the request period extends to the next business day.
For a change-of-mind return under this policy, the item must be unused or unworn, in the condition received, with its original packaging and accessories where applicable. Please provide your order number or other proof of purchase. These conditions do not limit your rights concerning faulty, damaged, incorrect, or misdescribed goods, or any statutory right of withdrawal.
Email support@shoptonygcom.com with your order number and the items you wish to return. We will provide return instructions and the appropriate destination. Please do not send goods to the address on the original shipping package or our business contact address unless we instruct you to do so.
Please contact us before sending a return so we can arrange it correctly. Prior authorization is not a condition for exercising any statutory right of withdrawal.
We provide free return shipping for eligible returns. We will supply a prepaid label or arrange another return method at our expense. Please wait for our instructions before paying for postage. We do not charge a restocking fee.
For change-of-mind returns, original delivery charges are not refundable unless applicable law requires otherwise. For faulty, damaged, incorrect, or misdescribed goods, we cover the necessary return costs and provide the remedy required by applicable law.
Please inspect your order after delivery and contact support@shoptonygcom.com as soon as you notice a problem. Include your order number, a description of the issue, and photos or video when helpful. We will assess the issue and arrange the appropriate repair, replacement, or refund. The 30-day change-of-mind period does not limit any longer legal protection that applies.
Change-of-mind returns may be excluded for clearly personalized or custom-made goods, perishable goods, gift cards where permitted by law, and sealed goods unsuitable for return for health or hygiene reasons once their seal has been broken. Applicable exceptions will be identified before purchase. Baby bibs, teethers, and washcloths are not automatically excluded solely because of their product category; eligibility depends on their condition and any applicable hygiene exception.
These exceptions do not remove your rights if goods are faulty, damaged, incorrect, or misdescribed, or any other mandatory consumer rights.
You may request cancellation before the item has been fulfilled by contacting support@shoptonygcom.com. Once fulfilled, the return process applies. This does not limit any statutory cancellation right.
For an exchange, contact us first so we can advise on availability and the return process. If we cancel a paid order without fulfilling it, we will refund the amount paid for the cancelled items and applicable delivery charges.
Where EU consumer rules apply, you may withdraw without giving a reason within 14 days of receiving the goods, subject to legal exceptions. Notify us by a clear statement at support@shoptonygcom.com. You must send the goods back within 14 days after notifying us. We cover eligible return shipping as described above.
We will reimburse your payment, including standard outbound delivery costs, within 14 days of your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence of return, whichever occurs first, unless we have offered to collect them. Premium delivery upgrades need not be refunded. You may be responsible for diminished value caused by handling beyond what is needed to establish the goods' nature, characteristics, and functioning. Your mandatory rights remain unaffected.
We will notify you of the outcome after reviewing your request and, where needed, inspecting the returned goods. Approved refunds are issued to the original payment method within 10 business days, or sooner where applicable law requires. Your bank or payment provider may need additional time to post the refund. If you have not received an approved refund after that time, contact support@shoptonygcom.com.
Shoptonyg.com
Email: support@shoptonygcom.com
Phone: +1 772-985-3403
Business contact address: 603 S 21st St, Apt A, Fort Pierce, FL 34950, United States.
This is a business contact address. Please obtain return instructions before mailing products.
