FAQ

Frequently Asked Questions

🛒 Orders & Payments

How do I place an order?
It's simple. Choose your product, select your size and color, and click "Add to Cart". Then follow the steps to complete your purchase securely.

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure digital payments through our platform.

Is it safe to shop at Shoptonyg.com?
Absolutely! Your personal and payment information is protected with the latest SSL encryption technology.

🚚 Shipping

How long does delivery take?
Delivery time is 7 to 20 business days depending on your location. We will send you a tracking number so you can track your order at all times.

How much does shipping cost?
We offer free shipping on orders of $50 or more. For smaller orders, a standard shipping fee is calculated at checkout.

Do you ship across the United States?
Yes, we ship throughout the United States and internationally.

📏 Sizes & Products

How do I know which size to choose?
Each product has a detailed size guide in its description. We recommend measuring yourself and comparing with the chart before placing your order.

Are the colors exactly as shown in the photos?
We do our best to display colors as accurately as possible. However, slight variations may occur depending on your device screen.

🔄 Returns & Refunds

Can I return a product?
Yes, we accept return requests. Please visit our Refund Policy for full details on the process.

How long do I have to request a return?
You have up to 30 days from the date of delivery to request a return or refund.

💬 Customer Support

How can I contact you?
You can reach us through our Contact page. We respond within 24 hours.

Do you have a discount code for new customers?
Yes! Subscribe to our newsletter and receive the code WELCOME10 for 10% off your first purchase.