Politique de remboursement

At Shoptonyg.com, we want you to be completely satisfied with your purchase. Please read our refund policy carefully.

**30-Day Refund Window**
We accept refund and replacement requests within 30 days of the delivery date.

**How to Request a Refund or Replacement**
To initiate a refund or replacement, please contact us at hola@shoptonygcom.com with:
- Your order number
- A clear photo or video showing the issue with the item

We do not require you to ship the item back. All claims are handled based on photographic or video evidence of the problem.

**Eligible Issues**
- Item arrived damaged or defective
- Wrong item received
- Item not as described

**Non-Eligible Items**
- Items where no issue is reported within 30 days of delivery
- Change of mind or buyer's remorse
- Perishable goods
- Custom or personalized items
- Sale items and gift cards

**Exchanges**
If you received a defective or wrong item, we will send a replacement at no additional cost after reviewing your evidence.

**EU Customers**
If you are located in the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be in its original condition and packaging.

**Refund Processing**
Once your refund is approved, it will be processed within 10 business days to your original payment method. Please allow additional time for your bank to process the transaction. If more than 15 business days have passed since approval, contact us antoniorgl1970@gmail.com