Orders are processed within 1–3 business days after payment confirmation. Any different processing time for a product will be shown before purchase. Business days exclude weekends and public holidays.
We ship to eligible destinations in the United States, Spain, Latin America, and selected European countries. Availability depends on the item and delivery address. The destinations and shipping methods available for your order, and their charges, are shown at checkout before payment.
Delivery estimates depend on the product, destination, supplier, shipping method, carrier, and customs processing. International delivery is generally estimated at 7–20 business days after processing. This is an estimate, not a guaranteed arrival date. Any more specific estimate displayed for your order should be reviewed before purchase.
When tracking is available, we will email the tracking details after shipment. Items in the same order may arrive in separate packages.
If we cannot ship within the promised time, we will notify you, provide an updated shipping estimate when available, and offer the choice to accept the delay or cancel the unshipped items for a refund. If we cannot fulfill an order, we will cancel it and issue the applicable refund promptly.
Customs inspections, carrier disruptions, weather, and holidays may affect delivery. If your order is missing, damaged, or significantly delayed, contact us so we can investigate and arrange an appropriate resolution. Nothing in this policy removes your rights under applicable consumer law.
Please check your delivery address before placing an order. Contact us promptly if it needs correction; changes may not be possible after fulfillment.
For international orders, import duties or taxes may apply. Charges collected by us will be shown at checkout. Where charges are not collected at checkout, the destination authorities or carrier may require payment from you, subject to applicable law.
Please see our Return and Refund Policy for eligibility, free return shipping, and refund details.
For shipping assistance, email support@shoptonygcom.com and include your order number.
